Operations

Team Lead Operations

Bengaluru, Karnataka   |   Full time

Introduction

We are an urban mobility startup and our primary business is dockless two-wheeler rentals. We have thousands of vehicles across the city and maintaining of these vehicles well is of extreme importance for this business to flourish. The 12 hubs that are present across the city exactly does this vehicle maintenance.


Hub Operations

Any kind of minor repairs and maintenance is done by the on-ground operations and on-ground service teams. Any bike that has a repair beyond this scale would be moved to the near-by Hub. Our hubs are very large spaces that can accommodate a few hundred bikes during the maintenance process. Below is a brief on how a hub operates.


The diagnostics team inspects the vehicles, identifies what the exact issue is and accordingly assigns to Plant (fitter) team or service team or operations team.


The plant (fitter) team resolves any issues related to the key-less equipment that we install on the bikes. The service team fixes any automobile or mechanical repairs. The operations team resolves any other small issues like cleaning, changing engine oil / battery etc.


The MIS team would be maintaining a detailed tracker and time sheet on every single activity that happens at the hub, right from a bike’s entry to exit. Stockists would be maintaining and issuing all the spares, supplies, cleaning material that is required for all kinds of bike repairs.


The Hub Manager manages all the operations mentioned above. 


The operations team lead manages the operations team and ensures that all their tasks are done on a timely and in an efficient manner.


Location: One of these, basis your convenience

Koramangala, Brookefield, Yeshwantapur, Hebbal, Kudlu, Bellandur, Mysore Road / Vijaya Nagar / Nayanda Halli, Bansashankari / JP Nagar / Bannerghatta Road, Majestic.


Shift Timings: 6 AM to 3 PM or 1 PM to 10 PM. Rotational shift.


Travel Required: Very minimal


Roles & Responsibilities

  • Business Delivery

    • Set clear goals for the team on a daily basis

    • Delegate tasks and set deadlines

    • Ensure all tasks assigned for the day/shift are completed by the team effectively

    • Audit the tasks performed by the team

    • Track & report the task completion status on a timely basis

    • Analyze training needs and provide training

    • Collect feedback on a regular basis and resolve any issues

    • Recognize top performers and reward accomplishments


  • Team Management

    • Manage a team of 8 to 12 people

    • Monitoring the team performance to achieve the KRA’s will be the most important component as part of team management

    • Attrition management, managing attendance and staffing based on present day scheduling on a day to day basis

    • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures

    • Conduct Team meetings daily and discuss team achievements and shortfalls


Requirements

  • 2+ years experience in managing an operations (blue collar) team

  • Ability to motivate and manage a young team

  • Proven ability in driving tightly controlled operational metrics

  • Strong process orientation & business accumen

  • Effective communication skills

  • High sense of urgency

  • Mandatory: Ability to speak Kannada or Hindi along with English


About Us Bounce (www.bounceshare.com)

We all are aware that the cities are getting congested. Moving from one place to another, be it for work, fun or leisure is a pain. At times we spend planning how to commute in detail than planning for the actual work:) Distances and availability of commute are deciding everything we do.  

Cabs were a boon but it congests cities since the average occupancy in a car is less than 1.2 persons at any point in time. The waiting time for cabs has increased, prices have gone up and the car takes substantially more time to commute compared to a scooter. 

Our solution is simple and light on the pocket and we help you adopt mass rapid transport as well for the longest part of your commute. Imagine a simple solution, where you open an app,  find the nearest scooter, electric pedelecs , select the bike, get an OTP,  key in the OTP on the scooter and the vehicle unlocks and you start and head to your destination. Once you reach your destination, you end the trip on the keypad of the bike, walk away. You pay for the distance and time of your commute only. The drop off point becomes a pick up point to the next user.  Check this video :) https://www.youtube.com/watch?v=bAhbqjc5GQQ.

We further aim at decongesting the roads by encouraging commuters to choose public transport by providing seamless First mile and Last mile connectivity solution in India, through our bike rentals. 

Solving these problems matter for tomorrow’s India. Join us in this mission, do things that matter and we promise one hell of a fun ride along.


From the Media

https://tech.economictimes.indiatimes.com/news/startups/metro-bikes-raises-12-2m-from-sequoia-india-accel-partners-rebrands-as-bounce/65328870


https://inc42.com/buzz/bounce-buys-chinese-bike-rentals-startup-ofos-india-assets/


http://www.newindianexpress.com/states/karnataka/2018/sep/06/bounce-your-way-around-town-with-bike-rentals-1868077.html


https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/metro-bikes-rebrands-itself-as-bounce-post-rs-84-crore-funding/articleshow/65331527.cms


http://www.clowork.in/startup-resources/meet-the-founder-of-bounce-vivekananda-hallekere/

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