Our quest is to make urban commute smart & green. In this journey, we walk the most untrodden paths, solve the most ignored problems. With thousands of bikes on-roads, challenges like fueling, maintenance, demand & supply, parking, etc are our daily affairs. Our Operations teams handle these challenges and the underlying ambiguity with great efficiency. As an Operations Manager, you will be leading one such team, owning a large problem, creating innovative solutions and executing them with great precision.
Roles & Responsibilities
Responsible for the end-to-end operations delivery
Constantly deliver on the key business operational metrics
Monitor transactions on an ongoing basis and take corrective steps where necessary and make incremental improvements
Process Efficiency & Reporting
Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
Adhering to Process SLA
Conduct periodic assessments within the team with best practice sharing as the objective
Work with key stakeholders
Monitoring the team performance to achieve the KRA’s will be the most important component as part of team management
Helping team members to overcome the performance barriers by effective coaching and feedback consistently.
Attrition management, managing attendance, and staffing based on present-day scheduling on a day to day basis
Conduct pre-shift and post-shift huddles to discuss the day to day updates on policies and procedures
Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve the team in decision making to set up a plan for the month based on shortfalls.
2+ years of work experience in a similar role
Graduation from Tier 1 College required
Startup friendliness: action-driven, able to handle ambiguity
Experience in the logistics domain would be a great plus
About Us Bounce (www.bounceshare.com)
We all are aware that the cities are getting congested. Moving from one place to another, be it for work, fun or leisure is a pain. At times we spend planning how to commute in detail than planning for the actual work:)
Distances and availability of commute are deciding everything we do.
Cabs were a boon but it congests cities since the average occupancy in a car is less than 1.2 persons at any point in time. The waiting time for cabs has increased, prices have gone up and the car takes substantially more time to commute compared to a scooter.
Our solution is simple and light on the pocket and we help you adopt mass rapid transport as well for the longest part of your commute.
Imagine a simple solution, where you open an app, find the nearest scooter, electric pedelecs, select the bike, get an OTP, key in the OTP on the scooter and the vehicle unlocks and you start and head to your destination. Once you reach your destination, you end the trip on the keypad of the bike, walk away. You pay for the distance and time of your commute only. The drop off point becomes a pick-up point to the next user. Check this video :) https://www.youtube.com/watch?v=bAhbqjc5GQQ.
We further aim at decongesting the roads by encouraging commuters to choose public transport by providing seamless First mile and Last mile connectivity solutions in India, through our bike rentals.
Solving these problems matter for tomorrow’s India. Join us in this mission, do things that matter and we promise one hell of a fun ride along.
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