Procurement & Supply Chain

City Service Manager

Bengaluru, Karnataka   |   Full time

Job Description - Service Head

Introduction 

Making our country congestion & pollution free is our motto. Ride sharing and, two-wheeler rentals and other smarter urban commute solutions is the way. In this business we own thousands of two-wheelers and are scaling to lakhs across all the cities. Managing this inventory is of prime importance for us.  

 This is a city level leadership role in which you would be leading the service teams for the entire city.                   You would be responsible for driving the city team to ensure that vehicle service, maintenance, repair are done with precision, timeliness and cost efficiency. This role has a direct impact on our on-ground bike rental business. 

Job Summary & Responsibilities   

Delivery 

  • Hustle, drive and deliver the vehicle service repair and maintenance with utmost precision for the city

  • Ensure all the business metrics are met 

Process & Efficiency

  • Monitor metrics to track every bike’s performance, servicing need and thereby processes to             address them effectively 

  • Build audit mechanisms to track every service activity and the effectiveness of the same 

  • Track every rupee that gets spent in the overall process and optimize in every single way. 

  • Work with the procurement teams to ensure the supplies of spares and other components are always available in right quantities. 

Team Management 

  • Will have teams working on Service efficiencies reporting directly and on-ground service teams with a dotted reporting. 

  • Ensure the teams deliver at optimal capacity and out perform business goals 

  • Build strong performance metrics for every level and efficient rewarding mechanisms 

Domain & Functional Leadership 

  • Drive functional excellence 

  • Build processes for the optimal utilization of resources and deliver scale 

  • Identify the right kind of vendors and agencies for various activities involved in the service               process

  • Mentor and produce leaders in the department 

  • Contribute and actively participate in recruiting processes

Requirements Qualification & Experience

3+ years of experience in a manager role in two-wheeler service management, preferably with OEMs

Strong experience in managing 3rd party / dealerships in the service segment 

Preferably a Mechanical Engineer from NIT or any other good college.

Technical Expertise 

Strong technical experience in every possible aspect of two-wheeler servicing 

Expertise in setting and scaling up efficient processes in managing servicing through remote direct and indirect teams. 

Extremely strong at the audit and cost management of the servicing process 

Strong understanding and ability in managing the necessary inventory and supply chain process

 People Management, Leadership & Organizational 

Startup friendly 

Strong hold on building and managing teams 

Ability to handle ambiguity and motivate the team towards the end objective 

Strong stakeholder management skills: Customer orientation, Technical counterparts, Top         leadership etc

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