Human Resources

City HR Manager - On Ground Operations

Bengaluru, Karnataka   |   Full time

We are a ride sharing startup and we aim to solve the urban commute hassles, make our roads congestion free

and our cities, pollution free. Seamless technology and efficient on-ground execution are the two factors that

drive our success. Including all kinds of operations like fueling, redistribution, patrol etc, we will have upwards of

3000 on-ground executives for Bangalore. This role encompasses all the HR activities related to this unit:

recruiting, HR business partnership and L&D. In this role you would be leading a fairly large team and will be

working closely with the city leadership team.

Roles & Responsibilities


- Plan and deliver the large mass of hiring for all the functions: operations, customer support, automobile plant etc.

- Develop relationships with colleges, skill development bodies, NGOs etc and nurture them into high performing sourcing channels

- Work with the leadership teams in constantly improving the recruitment processes and optimizing for better outcomes

- Track, report and improve all the recruitment metrics

- Efficiently plan and optimize recruitment budgets and other related costs

HR Business Partnership

- Talent Management: Build processes to ensure all employees understand their roles very well and are very clear with their career growth path

- Issue Resolution: Work with stakeholders in other teams and vendors in solving any kind of issues like payroll, insurance, attendance etc.

- Engagement: Develop closely knit systems to engage with on-ground employees, understand their issues and fix them.

- R&R: Work with the businesses in identifying the key metrics for various roles and build processes to reward the top performers through promotions, incentives etc.

- Communication: Manage all employee communication and ensure all employees are constantly updated

with necessary information and company updates.

- Attrition: Identify the reasons for attrition at various stages and build innovative mechanisms to control the same

Learning & Development

- Identify skill gaps for every role right from the source of hire and work with internal and external training

stakeholders in filling the gaps

- Work towards improving the managerial capability through classroom and on-job training sessions

Business / Stakeholder Management

- Work closely with the business in planning & forecasting the various talent needs

- Understand the relevant industry trends and help the business be abreast of them

- Work closely with the stakeholders and help them plan the hiring needs & levels

Team Management

- Effectively hire & manage the team required for all non-technical hiring needs

- Set processes & guidelines to help the team achieve goals with great efficiency

- Drive organizational processes & philosophy in regards to team growth & development


- Passion towards hiring great people, setting up strong recruitment processes & building great


- 10+ years of experience in hiring and maintaining on-ground, blue collar staff in a fast-paced, high growth environment

- 4+ years experience in managing high performing recruiting teams

- Extremely strong process orientation & business acumen

- Strong communication skills, organizational and negotiation skills

- Possess strong analytical skills with the ability to create, measure, and scale the right workflow between candidates, hiring managers and the recruiting team.

- High sense of urgency

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