Operations

GM / Senior Manager Telematics R&M

Bengaluru, Karnataka   |   Full time

Responsibilities:

This is a central role and will cover pan India scope. There will be multiple level of direct and indirect reporting.

  1. Supplier relations and R&D
    1. Work with IOT R&D team and IOT solution providers to debug issues, develop features, run pilot projects. Define TAT for each, stakeholder management to ensure adherence. Develop and manage team for same.
  2. Quality control
    1. Develop SOP for every possible R&M issue related to telematics and accessories
    2. Ensure training of the executives, develop team leaders
    3. Efficient tracking and monitoring mechanism for operations on IOT
    4. Define SOP for quality control and control mechanism, run regular audits
    5. Close loop with R&D and suppliers basis QA QC feedback
  3. New initiatives and Expansion
    1. New city rollout, building teams, training, setting up SOPs and operations processes
    2. Necessary infra for expansion
    3. Drive new initiatives such as field technical support, diagnosis field support etc
  4. Recall and Rework
    1. Planning and program management of technology change across IOT devices and peripherals. Managing team for the same. Necessary infra setup.
  5. Special projects
    1. Implementation of all new initiatives in terms of new IOT and hardware product solutions. Managing team for the same. Necessary infra setup.
  6. Asset Security
    1. Secure IOT - work with legal team on IP infringement
    2. Secure bikes with improved IOT solutions, work with asset security central teams to manage fleet
    3. Work on implementation projects basis new sensors and IOT solutions
  7. Operations and People management
    1. Manage teams across hubs, field, 3rd parties in multiple cities
    2. Cost control
  8. Raw material management
    1. Planning and budgeting for raw materials necessary for R&M
    2. Logistics and reverse logistics
    3. Inventorization of raw material
    4. Cost control

Preferred Candidate profile

  1. MBA from any colleges
  2. Engineering from any  colleges with good academic background
  3. Operations experience: handling large teams for more than 2 years
  4. 5+ years of experience
  5. Previous experience of working in engineering roles is required
  6. Vendor management experience will be preferred
  7. IOT experience will be great to have, but not a mandate

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