Operations

Operations Manager - Fleet Management

Bengaluru, Karnataka   |   Full time

Introduction

Our quest is to make urban commute smart & green. In this journey, we walk the most untrodden paths, solve the most ignored problems. With thousands of bikes on-roads, challenges like fueling, maintenance, demand & supply, parking etc are our daily affairs. Our Operations teams handle these challenges and the underlying ambiguity with great efficiency. As an Operations Manager, you will be leading one such team, owning a large problem, creating innovative solutions and executing them with great precision.

Roles & Responsibilities

  • Business Delivery
  • Responsible for the end-to-end operations delivery
  • Constantly deliver on the key business operational metrics
  • Monitor transactions on an ongoing basis and take corrective steps where necessary and make incremental improvement 

Insurance Management

  • Build partnerships with insurance companies & brokers to build cost effective and impactful insurance policies for our fleet

  • Work with service partners, manufacturers in ensuring on time and effective implementation of insurance incase of accidents etc.

Process Efficiency & Reporting

  • Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc

  • Adhering to Process SLA

  • Conduct periodic assessments within the team with best practice sharing as the objective

  • Work with key stakeholders

Team Management

  • Monitoring the team performance to achieve the KRA’s will be the most important component as part of team management

  • Helping team members to overcome the performance barriers by effective coaching and feedback consistently.

  • Attrition management, managing attendance and staffing based on present day scheduling on a day to day basis 

  • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures

  • Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve team in decision making to set up a plan for the month based on shortfalls.


Requirements

  • 5+ years of experience in a similar role in a fast growing environment

  • Strong hold on the registration,insurance & other statutory processes involved in fleet management

  • Deep connects in the relevant industries

  • Startup friendliness: action driven, able to handle ambiguity



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