Operations

Cluster Manager

Bengaluru, Karnataka   |   Full time

Our quest is to make urban commute smart & green. In this journey, we walk the most untrodden paths, solve the most ignored problems. With thousands of bikes on-roads, challenges like fueling, maintenance, demand & supply, parking etc are our daily affairs. In this process, our operations teams work with different kinds of vendors for different purposes. In this role, you would be managing multiple such vendors, get work done with them and maintain great relationships with them.


Roles & Responsibilities

  • Business Delivery

    • Drive & deliver the operational metrics for all the associated vendors

    • Drive maximum partner satisfaction by ensuring all business aspects are well taken care of

    • Track & report the task completion status on a timely basis

    • Be available throughout the day to handle any SOS alerts

  • Channel Development

    • Build a channel of vendors for multiple partners

    • Negotiate & strike deals with vendors for better business efficiency

    • Promote referral programs to onboard new vendors

  • Team Management

    • Hire, manage & motivate the directly reporting team of about 6 to 12 people

    • Monitoring the team performance to achieve the KRA’s will be the most important component as part of team management

    • Helping team members to overcome the performance barriers by effective coaching and feedback consistently.

    • Attrition management, managing attendance and staffing based on present day scheduling on a day to day basis 

    • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures


Requirements

  • 3+ years experience in managing a similar role

  • Ability to work with people from different backgrounds and levels

  • Ability to motivate and manage a young team

  • Proven ability in driving tightly controlled operational metrics

  • Strong process orientation & business acumen

  • Effective communication skills

  • High sense of urgency

  • Mandatory: Ability to speak Kannada and Hindi along with English

Submit Your Application

You have successfully applied
  • You have errors in applying
Cover Letter