Customer Support

Quality Manager (Customer Support)

Bengaluru, Karnataka   |   Full time

Quality Manager: 

  • Setting up the Quality process and drive as collective efforts

  • In - Presenting analytical findings to achieve continuous improvements

  • In leading team (by training & guiding) and driving motivation with positivity. Leadership Skills - should encompass - motivation, training - coaching 

  • A basic approach such as - Practical solutions to Idealistic situation with a common approach of simple yet effective implementation. 

  • Understanding of QC tools

  • Attention to details

  • Ability to work in a fast-paced environment

  • Good working knowledge in MS Office applications with excellent knowledge of Excel and PowerPoint

  • Ability to adjust quickly and smoothly to changing priorities and conditions

  • Ability to interpret data, identify trends, and make suggestions for improvements

  • Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements

  • Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player

  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

  • Manage the Team and allocate responsibilities 

  • Conduct regular Audits and Checks on the team and Quality Assurance 

  • Maintain Schedule of the daily routine, Prepare MIS and other reports 

  • Create calendars and Brief relevant teams on new updates and refreshers 

  • Identifying process gaps as well as providing process improvement ideas.

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