Operations

City Ops Head (Manipal- Udupi)

Bengaluru, Karnataka   |   Full time

Location - Manipal- Udupi 

Roles & Responsibilities
- Locate in the center of all operations in the respective city

- Leading city team in running the best bike rental service while constantly raising standards 

- Responsible for sustaining and growing the city's revenues with P&L responsibilities
- Leading the Operations team in ensuring a healthy mix of demand and supply
- Strategizing and executing all demand and supply initiatives from operational troubleshooting to activations
- Maintaining a strong relationship with city administrations and govt stakeholders and being the face of the company in that community
- Leading the Operations team in delivering the best customer experience while having a 360-degree view from Customer Care to Optimal utilization of resources
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
- Support HQ business managers by providing city information and relevant business/market information periodically
- Translate city business plan for key clients into regional business goals
- Review team performance against KRAs and KPIs and enhance performance
- Assume complete responsibility for admin, HR, and cash flow related tasks for the City,
- Manage business expenses within the city and optimize expenses,
- Manage and increase the effectiveness and efficiency of every team member to follow the processes
- Establish and maintain a structured approach to secure business and drive team in his territory to achieve business objectives


Key Skills Required
- with 3-5 years of relevant work experience
- Leads by serving as a role model
- Strong interpersonal skills
- Ability to work in a fast-paced and hyper-growth environment where the requirements are constantly changing
- A highly driven individual who goes that extra mile to achieve business objectives
- Able to spearhead the team and get the best out of everyone

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