Operations

City Ops Head (Hubli- Dharwad)

Bengaluru, Karnataka   |   Full time

Location - Hubli- Dharwad 


Roles & Responsibilities 

- Locate in the center of all operations in the respective city


- Leading city team in running the best bike rental service while constantly raising standards 


- Responsible for sustaining and growing the citys revenues with P&L responsibilities 

- Leading the Operations team in ensuring a healthy mix of demand and supply 

- Laying down the roadmap for city growth and ensuring its execution 

- Strategizing and executing all demand and supply initiatives from operational trouble shooting to activations 

- Maintaining a strong relationship with city administrations and govt stakeholders and being the face of company in that community 

- Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Optimal utilization of resources 

- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible 

- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team 

- Support HQ business managers by providing city information and relevant business/market information periodically 

- Translate city business plan for key clients into regional business goals 

- Review team performance against KRAs and KPIs and enhance performance 

- Assume complete responsibility for admin, HR, and cash flow related tasks for the City, 

- Manage business expenses within the city and optimize expenses, 

- Manage and increase the effectiveness and efficiency of every team member to follow the processes 

- Establish and maintain a structured approach to secure business and drive the team in his territory to achieve business objectives 

Key Skills Required 

- with 3-5 years of relevant work experience 

- Leads by serving as a role model 

- Strong interpersonal skills 

- Ability to work in a fast-paced and hyper-growth environment where the requirements are constantly changing 

- A highly driven individual who goes that extra mile to achieve business objectives 

- Able to spearhead the team and get the best out of everyone 

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